At KeyPoint, we are experts in high-end property management.
KeyPoint was born from a clear vision: that the most discerning travelers deserve more than just accommodation. They deserve a meticulously crafted experience, in properties that tell a story.
We are a company with a strong presence in the short-term rental and property management market within Colombia's premium segment. We combine expertise, cutting-edge technology and personalized service to ensure the profitability and digital positioning of every property.
Mission
To turn every stay into an unforgettable experience, connecting travelers with luxury properties in the most exclusive destinations.
Vision
To be the leading firm in high-end vacation rental management in Colombia, recognized for excellence, innovation and the trust of our clients.
Values
Accessible luxury, absolute transparency, personalized service and a commitment to the experience of every guest and property owner.
Superhost
Airbnb-certified with a perfect 5.0 ★ rating — the platform's highest recognition.
We created KeyPoint because we believe every property deserves to be managed with passion, professionalism and a clear vision of what luxury truly means.
Frequently asked questions from guests
Reservations and payments
You can book directly from our website book.keypoint.com.co, via WhatsApp +57 311 633 8620, or through our official social media channels.
We accept credit or debit card payments, international bank transfers (depending on the property), and manual payments with receipt sent to [email protected].
The reservation is confirmed only with 100% payment of the total amount.
Yes. The amount is $2,000,000 COP or $500 USD, and it's refunded up to 3 business days after check-out if there are no damages or violations.
Cancellations and changes
- 100% refund: cancellations 30 days or more in advance.
- 50% refund: between 15 and 29 days before check-in.
- No refund: less than 15 days, no-show, or early departure.
Yes, with at least 5 days' notice and only once at no cost. Subject to availability.
In case of host cancellation or force majeure, you'll receive a 100% refund of the amount paid. We can also offer relocation options in similar properties, subject to availability.
You must send your request in writing to [email protected]. Cancellations or changes will be processed according to current policy, and refunds, if applicable, will be made within a maximum of 10 business days after approval.
