KeyPoint offers comprehensive management to maximize your property's performance. Our services include:

• Professional listing on platforms like Airbnb, Booking, and our direct channel.
• Dynamic pricing strategy based on demand, season, and competition.
• 24/7 guest support through a dedicated booking manager.
• Secure and automated reservation, calendar, and payment management.
• Review management, claims handling, and conflict resolution.
• Digital positioning and design/furnishing advice to make your property stand out.

We handle the entire process, from booking to post-checkout, so you only focus on receiving income.

We list on Airbnb, Booking.com, Vrbo, and through our direct channel book.keypoint.com.co, among others.

Platform selection is based on a personalized strategy, aiming to maximize visibility, occupancy, and revenue, adapting to your property's profile and location.

Each property has a dedicated booking manager, available 24/7, who handles:

• Guest inquiries before and during the stay.
• Check-in and check-out coordination.
• Resolving unexpected issues or incidents.
• Ensuring a smooth, safe, and satisfactory guest experience.

This personalized support elevates service quality and improves property ratings.

Yes, as the owner you have complete freedom to use your property whenever you need it. You just need to notify us in advance to block those dates on the calendar and prevent new bookings during that period.

We recommend doing so with sufficient time to ensure organized management and avoid conflicts with confirmed reservations.

KeyPoint implements preventive and corrective measures to protect your property:

• For direct bookings, we collect a security deposit ($2,000,000 COP or approx. $500 USD) that can be used to cover verifiable damages.
• On platforms like Airbnb, we directly manage claims through their host protection programs, following their established policies and timelines.

In all cases, the process is based on evidence (photos, reports, invoices) and in coordination with you as the owner to define the actions to follow.

At KeyPoint we use a centralized management system (PMS) that automatically synchronizes your property's calendar in real-time with all platforms where it's listed (such as Airbnb, Booking, and our direct channel).

This prevents double bookings, ensures efficient administration, and allows you to view updated availability at all times. You can also notify us of personal blocks so we adjust the calendar according to your needs.

You must have liability insurance covering possible incidents or damages that may occur during guest stays.

You can register by completing the enrollment form, available on our website. You only need to:

• Enter your contact information (name, email, and phone).
• Select the property type.
• Describe the main accommodation features (bedrooms, bathrooms, size, location, amenities, etc.).
• Attach photos, videos, or presentations of your property for proper evaluation.

Once we receive the information, our team will review your request and contact you as soon as possible to continue the enrollment process.

Yes. TRA (Accommodation Registration Card) and SIRE (Foreigner Registration Information System) are mandatory requirements established by Colombia's Ministry of Commerce, Industry and Tourism and by Colombian Immigration, respectively.

KeyPoint handles these registrations for you, ensuring regulatory compliance for each reservation, for both domestic and foreign guests.

Yes, a contract is necessary. KeyPoint establishes a formal service contract with each owner to clearly define the terms of administration, promotion, and tourist rental of the property. This document includes aspects such as:

• Scope of services offered.
• Responsibilities of both parties.
• Exclusivity, commission, and payment terms.
• Management of reservations, damages, and property availability.

Signing the contract guarantees transparency, legal support, and professional management throughout the business relationship.

Rates are defined based on market analysis considering factors such as location, season, demand, competition, and specific features of your property.

Additionally, we use dynamic pricing technology tools that automatically adjust rates to maximize occupancy and increase your income, without losing market competitiveness.

You'll always have visibility and control over the implemented pricing strategy.

Your property must meet KeyPoint's quality, furnishing, and safety standards, which include:

• Good location and optimal structural conditions.
• Complete furnishing in bedrooms, bathrooms, and kitchen (bedding, towels, utensils, etc.).
• Connection to basic services (water, electricity, internet).
• Current National Tourism Registry (RNT).
• Compliance with local tourist accommodation regulations.

Our team will conduct an initial evaluation to verify if your property is suitable for the premium vacation rental market.

Your property must have basic safety elements to protect guests and prevent incidents. We recommend:

• Smoke and carbon monoxide detectors.
• Fire extinguishers in strategic locations.
• Electronic or secure locks.
• Exterior lighting with motion sensors.
• Exit and evacuation zone signage if applicable.
• Visible and accessible first aid kit.

These measures not only meet safety standards but also generate trust and improve guest experience.

Taxes and fees related to vacation rentals are the exclusive responsibility of the owner.

According to the KeyPoint contract, the owner must:

• Assume payment of local and national taxes applicable to the property's operation as tourist accommodation.
• Keep the National Tourism Registry (RNT) updated.
• Obtain any permits, certifications, or licenses required by local authorities.
• Declare and pay taxes generated by rental income.

KeyPoint does not act as a tax agent, so it's important for each owner to seek tax advice to comply with current regulations.